Beacon Plumbing – a locally owned and trusted company.
Beacon Plumbing's philosophy is that, in the end analysis, it is the customer's experience that defines the quality of the company and all the employees who work hard to deliver that experience. Over the years Beacon Plumbing has earned an outstanding reputation working with different contractors, property management companies and building owners. Here are testimonials from some of our valued customers on the quality service they received from Beacon.
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“My wife and I thank you exceedingly for the professional, courteous and prompt emergency service your company, and specifically your employee Mike rendered to us late at night… An under-sink hot water plastic shut-off valve failed and allowed the ½” copper supply pipe to spew water into a bathroom vanity, the floor and adjacent hallway carpet before I could get to the water shutoff gate valve in the garage. We were able to do the mopping up and dispose of the water damaged commodities while drying the salvageable items. It was very obvious that we needed professional help to replace the valve and restore the water supply to our home. Our call to Beacon Plumbing was answered courteously and the dispatcher advised the on-call technician should call within 15 minutes, but if the call was not received to call the dispatcher again. The on-call Mike called in about 10 minutes and after we discussed the nature of the problem and he said he could be our home within the hour. He arrived before the hour had elapsed, surveyed the problem and efficiently set about making the repair. I requested his opinion about replacing the plastic valve on the cold supply while he was doing the hot supply and he agreed it would be a wise thing to do so that was also done. We were impressed with mike’s pleasant calm and professional manner and the quick but thorough service he performed for us when he would likely much rather have been comfortably at home instead of on our bathroom floor! Our experience… leads us to believe that the ethics and customer relations philosophy, as well as trade specific training, have been executed by your company to a high degree of excellence…We are hopeful that we do not require emergency service in the future, but it is comforting to know it is available should the need arise.”
—John & Pat from Covington
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“I opened a self-serve dog wash… I am happy to say that my business is going great, but with that great growth is a higher than expected demand on the equipment of my facility… I am thrilled to report that I received outstanding service, from the people in the office who helped me arrange the work, to Mike and Aaron that come out to my shop. I called… and was so surprised… the work could be completed that day. Mike was so patient. He looked at the demands of my business, explained code, safety and energy saving issues, discussed what could be done and answered all my questions. The work area was kept neat while they were working and spotless when they were done. Due to the access to my facility they had to go past my customers and in and out of the front door to get supplies and equipment. They looked professional, friendly and were sensitive to the minor disruptions in my business. I know this is how it should be, but dealing with the set up of my shop I have found that often traded people looked like their clothes hadn’t been washed in a while or were ready for the trash and that everyone was in their way. I truly believe that great service should be recognized and the businesses that provide it be supported. I would definitely call you again when I need your service and I will be sharing my experience with others.”
—Kim from Federal Way
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“We recently had a new furnace installed by your Marysville company. The two young men did an excellent job. They were on time, polite, and courteous! When the job was finished, they showed us how the thermostat worked and how to change the filter. Just thought you would like to know we were pleased with the work and consideration that was shown to us.”
–Gordon & Maria from Marysville
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“We called Beacon to fix a pressure valve that was broken and spurting out water. It was an emergency so I wasn’t able to go to work and couldn’t shut it off. James came out immediately, was very nice, knowledgeable, and got the job done in a timely manner. I will definitely be calling Beacon again.”
–Susan from Burien
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“Two of your workers Melvin & Don, repaired a leaking faucet and a plugged toilet. The next day they returned and installed two new toilets. I want you to know they were every bit the professionals you would expect them to be. I am very pleased with their work and wanted you to know that…You may be assured I will be recommending Beacon Plumbing to my family & friends.”
—Sarah from Auburn
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“I want to express my complete satisfaction with Brian’s work in my home… He has provided service on another occasion for me and I was impressed with the quality of his work and his customer service skills at both visits. I just wanted to say thanks and let his boss know what an asset he is to your company. He is always polite, genuine, and asks if there is anything else he can look at while he’s here. He voluntarily fixes other little things that he sees could be potential problems such as the toilet float, when he was here to install a bathroom sink. That is going above and beyond what was called for and exemplifies superior customer service; he regularly exceeds the customer’s expectations! By the way, the sink job turned out really nice too… I don’t want anyone else doing the plumbing in my home and I’m so glad I’m his “preferred customer”.”
—Cheri from Marysville